Max has been criticized by users for its unstable operation, poor user interface, and communication issues.
Max became Russia's national messenger and quickly gained an audience, but also drew a wave of criticism.
Users complain about crashes, a clunky interface, and security issues, while businesses complain about the inability to communicate properly with clients.
The developers state that the service continues to actively develop: updates are released regularly, and the main issues related to load and stability are planned to be resolved as the infrastructure scales.
At the same time, the authorities view Max as a key element of the digital ecosystem and expect its integration with government and commercial services.
Dmitry Khovansky
Correspondent
She writes about high-profile criminal cases and trials. She works with court archives and law enforcement sources across the country.
