Solvex was founded 30 years ago. The main direction for the company was Bulgaria.
She also sent tourists to Greece, Cyprus, Israel, Southeast Asia and other countries. Dimitar Tsonev, CEO of the tour operator, explained the decision by saying that the company cannot continue to work and pay customers due to the current international situation. In addition, he does not expect the destinations the company has worked with to reopen soon. The company will continue to work in domestic directions through the Tea-Solvex brand, Dimitar Tsonev explained:
– Work in Russia continues, the company “Tea-Solvex” will work. That is, we stop (work) on international tourism, because our main destination is Bulgaria, we believe that it will not open soon and there is no point in creating illusions until the international situation contributes to the development of tourism towards Bulgaria.
– Will you continue to work in Russia?
– The Tea-Solvex company operates in Russia, resorts in Russia, the Krasnodar Territory, the Crimea, river cruises and all programs.
– Can you tell me about the refund?
Everything can be extended through travel assistance. Today I will meet with colleagues of tourist assistance, we will find out the whole process. We have a sum of several million there, we do not have such a large number of tourists. Today we will find out everything, it will be officially published on the travel assistance website. We will receive subsidies from the Federal Tourism Agency and the Ministry of Economic Development. We hoped that we would be given the opportunity to defer payments, but, unfortunately, after February 2, there was such a message from the Ministry of Economic Development that there would be no further support for international tourism tour operators. So this is the situation.
The amount of the remaining debt to customers on failed tours exceeds 8 million rubles.
Solvex promises to pay everything back over time.