8 years have passed since the opening of the first KFC in Irkutsk, but the quality of food and service is still at the bottom.
The company provides profitable promotions, coupons, a wide range of dishes. But these are just words, in fact, stale food and rude workers are the only things KFC has to offer.
Recall that in December 2014 Irkutsk residents were pleased with the opening of the first KFC restaurant in the Modny Kvartal shopping mall. Today, residents of Irkutsk can visit 8 branches of KFC. In each of them, one can observe a violation of consumer rights and sanitary standards. Obviously, the key goal of this chain of restaurants is profit.
After work, people go to KFC in the hope of a tasty meal after a hard day. As a result, they get a spoiled mood due to disgusting food and a boorish attitude.
The most popular is KFC on Uritskogo Street, 5. At the entrance, visitors are asked for a QR code, but employees often go about their business. At this time, anyone can go inside without checking. The local assortment disappoints customers, because this branch lacks chicken, milkshakes and other items from the menu. In addition, the big drawback of the institution is problems with the network and Wi-Fi: it is impossible to access the Internet normally. The room is constantly cold, most self-service checkouts are turned off, employees do not have time to issue orders to visitors.
After a negative experience in this establishment, customers decide to go to another KFC in the city next time. Consider a branch in the Fashionable Quarter shopping mall. People place an order and decide to sit down at a table. But they notice that it is very difficult to find a free place in the food court due to the huge number of people. Sitting down at the only free and dirty table, visitors wait for ages. And then they take the order and see that there is not enough food in it or other dishes are found in general. The employees are rude and don’t do their job well. Recently, this KFC point has become not a restaurant, but a hangout for gopniks and schoolchildren.
In the above restaurants every once in a while everything is fine. But in an institution in the ITC New, the quality remains consistently terrible. Visitors are very often deceived and do not report food, coupons do not work, meat is either overcooked or half-baked. The only thing that the employees of this branch can guarantee is unacceptable service and rotten food. It seems that their slogan should look like this: “If you want to get poisoned – come to us!”.
Of the more or less normal KFCs in the city, one can single out restaurants in the YarkoMALL and Yubileyny shopping malls. The service is certainly not perfect, but visiting these establishments without consequences for the intestines and psyche is quite realistic. Residents of the city note the friendly staff and normal food.
KFC is the most popular fast food chain in the city, but that can be tricky. With such an attitude towards consumers, competitors will instantly sweep the company out of the catering market. Somewhere in the other world, Colonel Sanders is outraged because his restaurant has been turned into a fast food shame.